SQMs Urged to Ensure Quality Healthcare for DSCHC Enrollees

Abuja, NIGERIA — The Director-General/CEO of the Contributory Health Commission, Dr. Isaac Akpoveta, has urged Service Quality Monitors (SQMs) engaged by the Commission to proactively protect DSCHC enrollees in the scheme by reporting treatment denials and monitoring the quality of services provided by accredited healthcare facilities.

Dr. Akpoveta made the appeal during an interactive meeting with the SQMs and other stakeholders at the Commission’s headquarters in Asaba.

He emphasized that SQMs serve as a vital link between the Commission and the public, tasked with upholding the integrity and quality of healthcare delivery under the SHI scheme.

“Your role is not just supervisory but protective,” he stated. “You are to ensure that clinical protocols are followed, hygiene standards are maintained, and most importantly, patients are not denied access to care.”

The Director-General further highlighted the importance of transparency and accountability in the SHI system. He urged SQMs to promptly report any challenges or complaints brought forward by enrollees, particularly cases involving the refusal of treatment by accredited healthcare providers.

Dr. Akpoveta reiterated that the contribution of SQMs is critical in assessing the performance of healthcare facilities, building public trust in the health insurance scheme, and promoting equity and efficiency across the state’s health system.

The emergency meeting was convened in response to growing concerns over SQMs failing to submit reports as required, as well as not effectively monitoring their assigned stations.

Dr. Akpoveta emphasized that SQMs who fail to report from their designated locations will not be paid and may risk losing their positions.

“We have your data based on the reports you send to us. When the Commission does not receive a report from you, it is assumed that you did not visit your station for monitoring, and you will be marked absent. Your daily reports determine whether or not you will be paid. So, I urge you all to ensure that your reports are submitted on time,” he said.

He also commended several SQMs for their dedication and strong performance, noting that their efforts are already making a positive impact on healthcare facilities across the state.

The Director-General reaffirmed the state government’s commitment to providing accessible, affordable, and quality healthcare for all Deltans through the Contributory Health Scheme.